Broker Academy Program
We Are Committed
Access Health CT has an opportunity to drive change in the diversification of the broker community in the State of Connecticut, with the potential to reduce the disparity between historically underserved communities and those that are well served by the insurance broker community. The Broker Academy Program will create a pathway for new licensed insurance brokers by recruiting from, and building the skillset of, those who live and work in underserved communities throughout Connecticut.
The Broker Academy provides free training for selected students to become licensed brokers and covers the costs of their licensing exam. The Program aims to help reduce health disparities and uninsured rates by embedding a network of trusted healthcare coverage advisors in Connecticut’s traditionally hardest-to-reach communities.
As you can see from the illustrations below, substantial disparities exist in the health status of-and in the healthcare delivered to-lower-income Connecticut residents. Particularly among people of color. The Program aims to help reduce health disparities and uninsured rates by embedding a network of trusted healthcare coverage advisors in Connecticut’s traditionally hardest-to-reach communities.
Partners and Community Support
The Broker Academy is made possible in part by generous grants from the Farmington Community Bank Foundation in 2023 and from the Connecticut Health Foundation and Fairfield County’s Community Foundation in 2022.
Farmington Bank Community Foundation, which continues the 167 year legacy of the former Farmington Bank, provides financial support to non-profit organizations and community programs that help create opportunities for a better life by focusing on economic opportunities, health, and basic needs for the residents of sixteen communities in Central Connecticut.(fbcfct.org)
The Connecticut Health Foundation is the state’s largest independent health philanthropy dedicated to improving health outcomes for people of color. Since its creation in 1999, the foundation has awarded more than $74 million to nonprofit organizations and public entities to expand health equity, reduce health disparities, expand health coverage, and improve the health of all Connecticut residents. (cthealth.org)
Fairfield County’s Community Foundation (FCCF) partners with its community to close the opportunity gap and advance race equity in education, income & wealth, health, and housing. FCCF envisions a Fairfield County where: everyone has an equitable opportunity to succeed, individuals, families, and neighborhoods thrive, and each person has the resources and support they need to flourish. Fairfield County Forward. (fccfoundation.org/fairfield-county-forward/)
State approved Life & Health Insurance Pre-licensing training provided by:
Completing the Kaplan licensing education course and passing your state licensing exam creates a solid foundation for your insurance sales career. The Kaplan Insurance Accelerator takes you to the next phase of your professional development. The Insurance Accelerator is an asynchronous course designed to teach you the activities an agent needs to perform on a daily, weekly, and monthly basis in order to operate a successful Insurance business.
To apply for the program, candidates must meet the following requirements:
- Applicants must be 18 years or older
- Show proof of GED, High School/College Diploma
- 1-3 letters of professional references
- Personal Statement: Why you would be a good fit for this program
- Demonstrated history of community involvement or service, communication skills, and customer service skills (resume)
- Qualified applicants will be interviewed by Access Health CT to determine acceptance into the Academy. Application deadline is March 31, 2023.
Application will open February 27, 2023
Application deadline is March 31, 2023
Acceptance letters sent by April 30, 2023
All students are required to participate in weekly meetings from April to the end of May leading up to class. These meetings will include helpful presentations and prepare you for the training course.
Classes will be held Monday June 5, 2023, to Friday June 9, 2023. All students must be present for class days. Students will have the opportunity to self study after class days. All students are required to schedule exam by July 24, 2023.
After licensing, students will be matched with an experienced Broker. Mentorship will run from Monday August 7, 2023, to December 15, 2023.
Our Values in Action
At Access Health CT, with our customers and our employees in mind, we seek to promote the collective values listed below and to live by these behaviors. Our culture of acceptance welcomes and values everyone. We challenge the status quo to find new ways to grow and improve our community, our company, and ourselves. Our people take pride in the service we provide, and in the spirit of the common good that we share.
Access Health CT Virtual Webinars
Access Health CT is offering free, virtual webinars.* For “Broker Academy Info Sessions”
* Note, these are optional events; you are welcome to start your application today!
For questions, email us at: AHCT.BrokerAcademy@ct.gov
Frequently Asked Questions
What is the difference between a Health insurance Broker and Health insurance agent?
What are some of the responsibilities and duties for a broker?
A Broker performs many different tasks.
Assess Customer Needs
The Broker must be familiar with the healthcare industry, knowledgeable about the health insurance plans available on the market, able to answer customers’ questions about the existing or potential new health insurance plans, and able to advise customers and guide them toward a health plan that fits their needs. It is critical that the Broker be able to discuss offerings articulately and accurately. Brokers are required to continually update their knowledge through training and educational programs and be up to date with new offerings.
Provide Customer Service
Providing excellent customer service is integral to the Broker role. Brokers are often responsible for creating and maintaining potential customer and client relationships, which includes documenting and supporting comprehensive customer information/a client book of record. Brokers must work to maintain these relationships by continually assessing customer needs, identifying concerns, recommending solutions, and following up regularly. The Broker will also collaborate with internal and external teams to provide input and recommendations for the improvement of the customer experience.
A Broker’s goal is to successfully enroll individuals to a health insurance plan that fits their needs. Often, Brokers must act as a mediator between the parties, making sure that their concerns and desires are addressed.
After the Broker identifies the best health insurance plan for the customer and obtains the agreement from the customer to start and complete the enrollment process, the Broker is then responsible for preparing and completing all the necessary documentation including the enrollment application. The paperwork often requires some knowledge of local and federal laws and regulations regarding the Affordable Care Act (ACA), income levels including Federal Poverty Levels (FPLs), sales, and taxation. Once the enrollment application is complete, the Broker is responsible for verifying the accuracy of the information and submitting the application for processing. The Broker must ensure that the customer is accurately charged, payments are applied correctly, and all necessary receipts and invoices are provided and filed.
What are some important skills and attributes needed to be a successful Broker?
Brokers are relationship builders who ensure customer satisfaction. They exhibit excellent interpersonal skills and are enthusiastic, persuasive, and likeable communicators. They are also highly detail-oriented and organized professionals who ensure that all aspects of the brokerage process run smoothly. They are intelligent people who learn quickly and are highly articulate.
If you want to work as a Broker, focus on the following:
- Have a people-oriented personality
- Can work well with others, actively listen, and be responsible and honest
- Have excellent communication skills, both verbal and written
- Can build relationships with customers
- Show proficiency in common computer programs, such as Microsoft Word, and Excel
- Have sales and customer service experience
- Be able to work closely with a mentor for a 3-month apprenticeship
- Be open and honest
- Be a true team player and strive to have a positive influence on others
- Be of service and make a positive impact in your community
How does a broker earn money?
The primary way an insurance broker earns income is by selling insurance policies to consumers and earning a commission from the insurance carrier. The commission is set by each insurance carrier individually and is pre-approved by the Connecticut Insurance Department. Insurance brokers earn new commissions by selling insurance policies to new consumers, and are eligible for “renewal” commissions each year if the customers renew the policies the insurance broker originally sold to them.
Is the training in-person or virtual?
The training is in-person and offered at 2 locations. Students must attend all 5 class days.
Will the students get print or digital training materials?
What is a duration of the entire program?
How many times can the pre-licensing certification test be taken?
How many times can the state exam be taken?
Can students re-take the state exam on the same day?
How many questions are on the pre-licensing certificate test?
How long is the state license exam?
What are the types of questions on the state license exam? (multiple-choice questions, open-ended questions, close-ended questions, probing questions)
How many questions are on the state license exam?
Can the students be placed with one or more mentors?
Students will not be assigned to more than one mentor. However, depending on the circumstances, student can request placement with a different mentor.
Will the students have a choice of their mentorship placements?
What is the minimum timeframe of the mentorship?
The minimum timeframe of the mentorship is 3 hours per week for 90 days.