Get Help
Glossary of Terms
Actuarial Value
An actuarial value is the percentage of total costs for covered in-network Essential Health Benefits that an insurance plan will pay. For example, in a plan with an actuarial value of 70%, you will be responsible for, on average, 30% of the costs. An actuarial value helps you determine your expected out-of-pocket costs for a plan.
Affordable Care Act (ACA)
The Affordable Care Act or the ACA (formally known as the Patient Protection and Affordable Care Act and informally as Obamacare) is landmark health reform legislation signed into law in March 2010. Key areas of the ACA are intended to help millions of uninsured Americans get insurance, implement measures that will lower healthcare costs and improve system efficiency. The ACA also makes it illegal to end or deny insurance due to pre-existing conditions.
Agent (Insurance Agent)
An agent is a broker (insurance producer) appointed by an insurance company to act on the insurance company’s behalf. Insurance companies pay commissions to agents for selling their insurance policies to customers.
Annual Limit
An annual limit is a limit on how much your health plan will pay for something in a year. Limits are sometimes placed on particular services, such as prescriptions or physical therapy treatments. Limits can also be placed on the dollar amount or on the number of visits. After an annual limit is reached, you must pay all related healthcare costs for the rest of the year.
Authorized Representative
An authorized representative is a person or organization who a customer optionally authorizes to act on their behalf when interacting with Access Health CT. This person or organization can help with insurance enrollment and applications, can contact the call center on your behalf and can help manage your account. This person or organization should be someone you trust to manage your health insurance and could be a spouse, parent, family member, social worker or case manager, broker, attorney, Power of Attorney, etc.
Benchmark Plan
The benchmark plan is the second-lowest cost Silver Plan currently offered through Access Health CT. The premium for this plan is used to calculate federal financial subsidies for eligible customers.
Broker (Insurance Producer)
A broker is an individual required by Connecticut law to be licensed to sell, solicit or negotiate insurance. Brokers can be certified by Access Health CT to assist with plan selection, enrollment and account management.
Bronze Plan
A Bronze Plan is one type of health insurance plan offered through Access Health CT. Bronze Plans typically have lower premiums (monthly costs) but higher deductibles and out-of-pocket costs.
Catastrophic Plan
Catastrophic Plans are available to people younger than 30 years old or to those who have been granted a hardship or affordability exemption from Access Health CT. You are not eligible to get financial help to pay for Catastrophic Plans, but you can use these plans with Health Savings Accounts (HSAs). These plans have low monthly premiums and provide the lowest level of coverage but require you to pay out-of-pocket for most routine medical care until you meet the high annual deductible.
Centers for Medicare and Medicaid Services (CMS)
The Centers for Medicare and Medicaid Services (CMS) is the federal agency responsible for administering several health-related government programs. They oversee Medicare, Medicaid, the Children’s Health Insurance Program (CHIP), the federal Health Insurance Marketplace, the Health Insurance Portability and Accountability Act (HIPAA), the Clinical Laboratory Improvement Amendments and several other health programs. CMS also establishes standards for healthcare providers that must be met for providers to keep certain certifications.
Children’s Health Insurance Program (CHIP)
The Children’s Health Insurance Program (CHIP) is an insurance program funded by federal and state governments that provides health insurance to low-income children up to age 19. In Connecticut, this program is referred to as HUSKY B.
Claim
A claim is a request for payment that you or your healthcare provider submits to your health insurance company when you get items or services.
Coinsurance
Coinsurance is a percentage of costs you pay for covered healthcare services after you have paid your deductible.
Copayment
A copayment (copay) is a fixed amount (for example, $15) that you pay for a covered healthcare service, usually when you receive the service. The dollar amount can vary by the type of service.
Cost Sharing Reduction
A Cost Sharing Reduction (CSR) lowers the amount you pay out-of-pocket for deductibles, coinsurance and copayments when you get medical services. If you qualify for a CSR, you must enroll in a Silver Plan to lower your costs.
Creditable Coverage
Creditable coverage is one of the following forms of coverage: A group health plan, an individual health plan, a student health plan, Medicare, Medicaid, TRICARE, Federal Employees Health Benefits Program, Indian Health Service, Peace Corps, a public health plan (such as those from the U.S. government, a state government or a foreign country), Children’s Health Insurance Program (CHIP), or a state health insurance high risk pool plan.
Deductible
A deductible is an amount you pay for covered healthcare services before your insurance plan starts to pay. It may not apply to all services.
Dental
All health insurance plans offered through Access Health CT include pediatric dental benefits for anyone under 26 years old. Some health plans offered through Access Health CT include limited adult dental benefits. Stand-Alone Dental Plans offered through Access Health CT provide full dental coverage for adults. The Covered CT Program and the HUSKY Health Program provide pediatric and adult dental coverage
Department of Social Services (DSS)
The Department of Social Services (DSS) is a Connecticut state agency that offers and funds programs and services that support the basic needs of children, families, older adults and people with disabilities. In Connecticut, DSS oversees HUSKY Health (Medicaid and the Children’s Health Insurance Program (CHIP)), the Supplemental Nutrition Assistance Program (SNAP), Temporary Family Assistance (TFA), and additional care and support programs for children and elders.
Dependent
A dependent is a spouse, child or other qualifying household member covered under a primary applicant’s insurance plan.
Dependent Coverage
Dependent coverage refers to insurance coverage for qualifying household members of a primary applicant/policyholder, such as a spouse, child or partner.
Essential Health Benefits
All standard health insurance plans, called Qualified Health Plans (QHPs), offered through Access Health CT provide the same set of 10 Essential Health Benefits. While the cost of benefits may vary for different plans at different levels, you can be assured that all standard health plans will cover:
- Preventive and wellness services and chronic disease management
- Pediatric services (including oral and vision care for people under the age of 26)
- Ambulatory patient services (outpatient care you get without being admitted to a hospital)
- Emergency room care
- Hospitalization (such as surgery)
- Maternity and newborn care (care before and after your baby is born)
- Mental health and substance abuse services, including behavioral health treatment (includes counseling and psychotherapy)
- Prescription drugs
- Rehabilitation and habilitation services and devices (services and devices to help people with injuries, disabilities, or chronic conditions gain or recover mental and physical skills)
- Laboratory services
Federal Poverty Level (FPL)
The Federal Poverty Level (FPL) is a measure of income issued every year by the Department of Health and Human Services (HHS). Federal poverty levels are used to determine eligibility for certain programs and benefits, including financial help for health insurance offered by Access Health CT, and eligibility for Medicaid and CHIP coverage.
Formulary
A formulary is a list of prescription drugs covered by a health insurance plan.
Gold Plan
A Gold Plan is a type of health insurance plan offered through Access Health CT. Gold Plans typically have higher premiums (monthly costs) but lower deductibles and out-of-pocket costs.
Health Reimbursement Account (HRA)
Health Reimbursement Accounts (HRAs) are accounts funded by employers. Employees are reimbursed tax-free for their qualified medical expenses, up to a set amount. Money may be rolled over and used in the next year. Employers fund and own HRAs.
Health Savings Account (HSA)
Health Savings Accounts (HSAs) allow you to set aside money on a pre-tax basis to pay for qualified medical expenses. All Bronze and Catastrophic Plans through Access Health CT are eligible to be used with HSAs.
High Deductible Health Plan (HDHP)
A High-Deductible Health Plan (HDHP) is a plan that requires you to pay more for healthcare services before your insurance company begins to pay. HDHPs can be combined with Health Savings Accounts or Health Reimbursement Accounts to allow enrollees to pay for qualified out-of-pocket medical expenses on a pre-tax basis.
Household
For purposes of an Access Health CT health application and a financial help eligibility determination made by Access Health CT, a household refers to a tax household. For most people, a household consists of a health application’s primary applicant (typically the household’s tax filer), their spouse (if they have one), and their tax dependents, including those who don’t need health insurance. An applicant must provide income information for all household members to Access Health CT, even those who are not applying for health insurance. When you estimate your household income, you must count income for everyone in your tax household.
Individual Coverage Health Reimbursement Arrangement (ICHRA)
An Individual Coverage Health Reimbursement Arrangement (ICHRA) is a type of health benefit that allows an employer to provide pre-tax dollars to its employees to help cover their health insurance premiums and qualified medical expenses. Currently, ICHRAs offered through Access Health CT’s BusinessPlus platform only reimburse employees’ health insurance premiums.
In-Network Coverage
Your insurance company has contracted with a network of hospitals, providers and suppliers to provide services at a lower cost compared to the costs of services provided by out-of-network hospitals, providers, and suppliers. You can find out if a provider is in-network using the online provider directory provided by your insurance company or by contacting your insurance company.
Maximum-Out-of-Pocket (MOOP)
The Maximum-Out-Of-Pocket (MOOP), also known as an out-of-pocket limit, is the most you will pay during a policy period (usually a year) before your health plan begins to pay 100% of the allowed amount. This limit never includes your premium, balance-billed charges or services your plan does not cover. Some health plans do not count all of your copayments, deductibles, coinsurance payments, out-of-network payments or other expenses toward this limit.
Medicaid
Medicaid is a state-administered health insurance program for low-income individuals, children, parents and people with disabilities. The federal government provides a portion of the funding for Medicaid and sets guidelines for the program. In Connecticut, the Department of Social Services (DSS) administers HUSKY Health, which includes Medicaid and the Children’s Health Insurance Program (CHIP). Access Health CT processes applications for HUSKY Health, but only HUSKY A, B and D. HUSKY C applications are processed by DSS. HUSKY A is Medicaid for children, teens, parents, relative caregivers and pregnant women; HUSKY B is the Children’s Health Insurance Program for children and teens up to age 19; HUSKY C is Medicaid for adults 65 and older and adults with disabilities, including long-term services and supports and Medicaid for Employees with Disabilities; and HUSKY D is Medicaid for low-income adults without dependent children.
Medicare
Medicare is a federal health insurance program for people who are age 65 or older and for certain younger people with disabilities. Medicare offers broad coverage — Part A is insurance for hospitalization, home or skilled nursing, and hospice; Part B is medical insurance; Part C (Medicare Advantage Plans) is a private insurance option for covering hospital and medical costs; and Part D covers prescription drugs. Part C can supplement Parts A and B, and sometimes D.
Minimum Essential Coverage (MEC)
Minimum Essential Coverage (MEC) is a type of health insurance that meets federal and state standards. It can include employer-sponsored health plans, health plans through Access Health CT, and Medicare, Medicaid, Children’s Health Insurance Program and TRICARE coverage. There is no current federal tax penalty for not having Minimum Essential Coverage. To sign up for health insurance outside of Open Enrollment, you may need to show proof you had MEC for at least one of the 60 days before your Special Enrollment Period begins.
Modified Adjusted Gross Income (MAGI)
Modified Adjusted Gross Income (MAGI) is used to determine your eligibility for financial help to lower the cost of a health plan through Access Health CT. It is defined by the Internal Revenue Service (IRS) and may be similar to your Adjusted Gross Income (AGI). To calculate MAGI, add untaxed foreign income, non-taxable Social Security benefits and tax-exempt interest to your AGI. Income is counted for you, your spouse and everyone you’ll claim as a tax dependent on your federal income tax return. When calculating your MAGI for financial help, you’ll want to estimate the amount for the year in which you need insurance. If your household income or MAGI estimate changes during the year, you must let Access Health CT know right away.
Open Enrollment Period
The Open Enrollment Period is an annual period of time, usually beginning November 1, when you can enroll in or renew health and dental insurance through Access Health CT for the next year. Open Enrollment Periods can differ between states and insurance types.
Out-of-Network Coverage
Healthcare items or services you get from a provider who does not have a contract with your insurance plan are considered out-of-network. You may pay more for the cost of out-of-network care than in-network care. You can find out if your providers are in-network using the online provider directory from your insurance company or by contacting your insurance company.
Out-of-Pocket Costs
Out-of-pocket costs are expenses for medical care that are not reimbursed by your insurance company. These costs include deductibles, coinsurance and copayments for covered services, plus all other costs for services that are not covered by your plan.
Platinum Plan
A Platinum Plan is a type of health insurance plan occasionally offered through Access Health CT. It is the highest-tier health insurance option. It typically has the highest premiums (monthly costs) but the lowest deductibles and out-of-pocket costs.
Point-of-Service (POS) Plan
A Point-of-Service (POS) plan offers discounted services if you use in-network doctors, hospitals and other healthcare providers. POS plans may require you to get a referral from your primary care doctor to see a specialist.
Preferred Provider Organization (PPO) Plan
A Preferred Provider Organization (PPO) plan contracts with medical providers, such as hospitals and doctors, to create a network of participating providers. You pay less if you use in-network providers. You can usually use out-of-network doctors, hospitals and providers at higher costs.
Premium
A premium is an amount you pay for your health insurance plan to your insurance company every month.
Premium Tax Credit (PTC)
A Premium Tax Credit (PTC) is a federal tax credit you may qualify for to help lower your monthly health insurance premium. If eligible, you can claim your PTC when you file your federal income tax return. You may also choose to get your PTC in equal installments in advance each month (known as an Advance Premium Tax Credit (APTC)). The Internal Revenue Service (IRS) will send your APTC amounts directly to your insurance company each month to help lower your monthly premium payments. To qualify for APTCs, you:
- Cannot be eligible for other affordable healthcare coverage through your employer or a government program, such as Medicaid;
- Must be a Connecticut resident and a citizen or lawful resident of the United States and not in prison (other than pending final disposition of charges);
- Must enroll in health insurance through Access Health CT; and
- Meet income eligibility requirements based on your Modified Adjusted Gross Income (MAGI)
Preventive Services
Preventive services include annual check-ups, immunizations, patient counseling and screenings. Preventive services are an Essential Health Benefit that do not count toward your deductible and are covered under all health plans offered through Access Health CT.
Primary Care Physician (PCP)
A primary care physician is a medical professional who provides, coordinates or helps a patient with a range of healthcare services. A primary care physician is most often your general practitioner or family doctor.
Qualified Health Plan (QHP)
A Qualified Health Plan (QHP) is a health insurance plan that is certified by Access Health CT, provides Essential Health Benefits, follows established limits on cost-sharing (like deductibles, copayments and out-of-pocket maximum amounts) and meets other coverage requirements.
Qualifying Life Event (QLE)
A Qualifying Life Event (QLE) is a change in your life — like losing health insurance, getting married, having a baby or moving to Connecticut — that can make you eligible for a Special Enrollment Period. A Special Enrollment Period allows you to enroll in health or dental insurance outside the yearly Open Enrollment Period.
Silver Plan
A Silver Plan is a type of health insurance plan offered through Access Health CT. Silver Plans typically offer the most financial help. You must enroll in a Silver Plan to receive Cost Sharing Reductions.
Special Enrollment Period (SEP)
A Special Enrollment Period (SEP) is a special window of time during the year when you can enroll in health or dental insurance through Access Health CT. To get a Special Enrollment Period, you must prove that you have a Qualifying Life Event such as marriage, the birth of a child, the loss of insurance through a job or a move to Connecticut. You will typically have 60 days from the date of that event to enroll in health or dental insurance.
Specialist
A specialist is a doctor who focuses on a specific area of medicine or a group of patients to diagnose, manage, prevent or treat certain types of symptoms and conditions.
Tiered Network
A tiered network divides hospitals and doctors into groups, based on information about the quality of their care and the costs of their services. What you pay is based on the tier of a provider.
Latest from the blog
Health shouldn’t depend on where you live: Our commitment to health equity
Access Health CT calls Connecticut home. We want people across our state to live healthy, happy lives. We want them to be able to go to the doctor and get the tests and screenings that will help catch health issues early. We want everyone to have access to affordable...
Get Free In-Person Help
Signing up for health or dental coverage isn’t always easy to understand. Access Health CT (AHCT) is here to help. We can meet you in person to answer your questions and help you enroll. The best part? All help is free. Here are a few of the ways we are here to help,...
New financial help could lower your health insurance costs in 2026
The cost of healthcare is a worry for a lot of people. You may be able to lower how much you have to pay each month for your health insurance with new financial help called 2026 Temporary Premium Assistance (TPA). This is additional financial help you can use to lower...
Why updating your income could save you from a tax time surprise
If you use financial help to lower the cost of health coverage, it is important to let Access Health CT know if your household income changes. You must keep your information updated to avoid a surprise bill when you file your federal income tax return.How does...
Making the move to Medicare: What to expect when you turn 65
Turning 65 is a milestone many of us look forward to. It might mean a chance to retire or to use a senior discount. For most people, turning 65 also means you can sign up for Medicare. And if you have a health insurance plan through Access Health CT, there are a few...
Turning 26? Your guide to enrolling in health coverage
16, 18, 21 – these are all milestone birthdays. But did you know your 26th birthday is also an important one when it comes to taking care of your health? The Affordable Care Act (ACA) allows young adults to stay on their parents’ health insurance plans until they turn...
We're here to help... and all help is free
Whether you have a quick question, don't understand terminology, or need help enrolling, there are help options to get you the answers you need.





