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Manage Your Account

Home > Manage Your Account

Manage Your Account

After you enroll in healthcare coverage through Access Health CT, you’ll receive additional materials from us and from your insurance company (materials may vary depending on the plan you choose). It’s important that you open and read all the mail you receive and reach out when you have questions.

Do Your Part to Stay Covered in 2022

Get the most out of your plan >

Now that you are covered, make sure you choose a doctor and use your plan to stay healthy. Learn more about your benefits and your insurance company – your insurance company can help explain your plan benefits, send or replace your member ID card, help you submit a claim, and more.

After You Enroll, Check Your Mailbox (or Inbox) >

After you enroll through Access Health CT, you will receive additional materials from us and from your insurance company (materials may vary depending on the plan you choose).  Your insurance company will send you a confirmation letter, first bill and ID card – they can answer any questions you have about your plan benefits or billing.

Important:  Access Health CT may ask for documents to confirm your eligibility – like proof of your income (such as a recent paystub), identity (such as a driver’s license or passport), and immigration status (such as visa documents).

Update Your Information >

If any of your personal information changes during the year, changes should be reported within 30 days or as quickly as possible.

If we don’t have the most up-to-date information it can make it harder for us to get in touch with you about your account and it can affect the amount of financial help you can receive or result in owing the IRS. 

Check your account information online – and learn how to go paperless!

How To Get The Most Financial Help Available To You

Federal and state laws have made health insurance coverage more affordable. Thanks to the American Rescue Plan Act (ARPA), more people qualify for financial help than ever before, even those who didn’t qualify in the past.

A new Special Enrollment Period gives residents with lower income another chance to access these additional savings on monthly bills.

There are also other programs available to help residents save on the cost of health insurance from Access Health CT, including the Covered Connecticut Program. If you qualify, the State of Connecticut will pay your portion of the monthly payment directly to your insurance company.

And the State will also pay for the cost-sharing amounts that you would normally have to pay with a health insurance plan, such as deductibles, co-pays, co-insurance and maximum out-of-pocket costs.

The Covered Connecticut Program now provides health insurance coverage, dental coverage and Non-Emergency Medical Transportation (NEMT) administered by the Connecticut Department of Social Services.

Want to see if you qualify for financial help?  It’s easy! Create an Account or Sign In to enter your current household information and start comparing plans now.

Get the most out of your plan

Once you are covered, make sure you choose a doctor and use your plan to stay healthy. Learn more about your benefits and your insurance company.

Pay Your Premium

After you enroll, your insurance company will send you a bill with directions on when your first payment is due and how to pay it. To make sure you have access to your coverage, you should pay your premium bill as soon as possible. Always pay your monthly bill on time to avoid coverage delays or lapses.

Anthem Customers

Click here to make first first-time payments. Future payments can be made online by choosing Pay My Bill.  You can also pay over the phone by calling the Member Services number on the back of your ID card.  Another option is to mail your payment to the address listed on the bill.

ConnectiCare Customers

Click here to make payments online. Even if you don’t currently have an online account you will be able to pay the bill as a guest. Payments can also be made calling 1-800-333-1733 or in-person at any People’s United Bank branch or ConnectiCare Center.  Make sure you bring your bill with you.

Get the most out of your plan >

Once you enroll, make sure you choose a doctor and use your plan to stay healthy. Learn more about your benefits and your insurance company.

Understanding your plan >

Your insurance company can help explain your plan benefits, send or replace your member ID card, help you submit a claim, and more.

Benefits of Coverage >

All plans offered through the marketplace include 10 Essential Health benefits including preventive care like annual check-ups and qualified screenings to help you stay healthy. 

Make sure you stay covered and your information is up-to-date 

Make sure you make your payments to your insurance company every month.

If any of your personal information changes during the year, like where you live, how much you earn or your contact information, you should contact us right away. If we don’t have the most up to date information from you, it can be hard for us to get in touch with you about your account. It can also impact the amount of financial help you qualify for and you could even owe the IRS if your information is not up-to-date.

Frequently Asked Questions

1. Will I pay more in 2022? If so why?

You might. Your monthly payments for a plan can change from year to year, but so can your household needs. That is why it is so important for you to look at your plan options since you may see cost savings by picking a different plan.

  • If you are renewing into the same plan, changes to your family size, tax household, annual income, age or address can make your monthly payment go up or down.
2. What should I consider when choosing a health insurance plan?

Keep in mind how much you use medical services, and the prescriptions or doctors you want included. Don’t just look at the monthly payments, look at your out-of-pocket costs too.

3. How is financial help calculated?

Eligible individuals and households will pay no more than 8.5% of their household income towards the cost of the benchmark plan or a less expensive plan for whichever plan you select.

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