Make Sure You Stay Covered
What’s the best way to make sure you still qualify for HUSKY Health coverage for the next year? Make sure all of your household information, such as your mailing address, phone number, and household income are up to date with Access Health CT and/or the Connecticut Department of Social Services (DSS). Consider providing your email address, opting in to receive text messages, and selecting paperless delivery for important notifications. Click here for more information.
Remember, you can shop for health and/or dental coverage through Access Health CT and some coverage options are available at little or no cost.
Do Your Part to Stay Covered
After You Enroll, Check Your Mailbox (or Inbox)
If you enroll in a health and/or dental insurance plan through Access Health CT, you will receive additional materials from us and from your insurance company. Materials may vary depending on the plan you choose. Your insurance company will send you a confirmation letter, first bill and ID card, and they can answer any questions you have about your plan benefits or billing. It’s important that you open and read all the mail you receive and reach out when you have questions.
If you enroll in coverage through HUSKY Health, you will receive additional materials from Access Health CT and from the Department of Social Services (DSS). Materials may vary depending on which program you are enrolled into. DSS will send you a confirmation letter, ID card and first bill and they can answer any questions you have about your benefits or billing (if applicable). It’s important that you open and read all the mail you receive and reach out when you have questions.
Important: Access Health CT may ask for documents to confirm your eligibility for coverage and/or financial help, like proof of your income (such as a recent paystub), identity (such as a driver’s license or passport) and immigration status (such as visa documents).
Filing Your Taxes
If you or anyone in your household enrolled in a Qualified Health Plan (QHP) through Access Health CT last year, you will receive Form 1095-A in the mail by the first week of February.
Learn more about what to expect.
Update Your Information
Update your household and contact information. You can call us or follow the steps below to make your updates online. Make sure we have the most up-to-date information about your household, including your annual income and your contact information. If you don’t have any updates to report, wait for a notice from us telling you when it’s time to take further action. There is no need to contact us until you receive your notice.
For Customers with a Qualified Health Plan (QHP), HUSKY A, B or D: Sign in at AccessHealthCT.com.
- Contact Information
Select Edit My Settings, then Update Contact Information to add or change an email address, mailing address or phone number. You can opt in to receive paperless notifications or text alerts. - Household Information
Select Report Income or Household Changes to report a change in your home address, annual income or tax filing status.
HUSKY C members: Visit mydss.ct.gov and click Login under My Account to get started.
Tips for a Smooth Renewal
- Make sure you know what you need to do to complete your renewal, and when. Don’t let the deadline catch you by surprise; make sure your renewal is on track and you have time to seek help if you need it.
- If you have preferred doctors, healthcare providers or prescription drugs, check that they are included in your plan. You can enter a doctor’s name or ZIP Code when you apply through Access Health CT, as well as any prescription drugs you want to make sure are covered. When comparing health plans, you will be able to see which plans include your preferred doctors and prescription drugs.
- Schedule time with your Certified Broker or find a Broker who can help recommend a plan for you, for free. You can search for a Certified Broker in your area who speaks your language or come to one of our Enrollment Fairs where we typically have Brokers available. Already have a Broker? To get their contact information, sign in at AccessHealthCT.com and click “Manage My Assistance.”
Get the most out of your plan
Now that you are covered, make sure you choose a doctor and use your plan to stay healthy. Learn more about your benefits and your insurance company. Your insurance company can help explain your plan benefits, send or replace your member ID card, help you submit a claim and more.
Pay Your Premium
After you enroll, your insurance company will send you a bill with instructions on when your first payment is due and how to pay it. To make sure you have access to your coverage, you should pay your premium bill as soon as possible. Always pay your monthly bill on time to avoid coverage delays or lapses. Enrolling in and paying your monthly fee (premium) to maintain coverage means you can start using some healthcare services right away at no or little additional cost to you.
Anthem Customers
Click here to make first-time payments. Future payments can be made online by choosing Pay My Bill. You can also pay over the phone by calling the Member Services number on the back of your ID card. Another option is to mail your payment to the address listed on your bill.
ConnectiCare Customers
Click here to make payments online. Even if you don’t currently have an online account, you will be able to pay your bill as a guest. Payments can also be made calling 1-800-333-1733 or in-person at any People’s United Bank branch or the ConnectiCare Center. Make sure you bring your bill with you.
Frequently Asked Questions
1. What if I no longer qualify for HUSKY Health?
If you no longer qualify for HUSKY Health, you can shop for health and/or dental coverage through Access Health CT. There are full coverage options available at little or no cost. Contact Access Health CT to find out what you may qualify for:
- Online
- Over the phone at 1-855-805-4325 (If you are deaf or hearing impaired, you may use the TTY at 1-855-789-2428 or contact us at 1-855-805-4325 with a relay operator)
2. Will I pay more in 2025? If so, why?
You might. Your monthly premium payments for a plan can change from year-to-year, but so can your household needs. That is why it is so important for you to look at your plan options. You may see cost savings by picking a different health and/or dental plan.
- If you are renewing into the same plan, changes to your family size, tax household, annual income, age, or address could make your monthly premium payment go up or down.
3. What should I consider when choosing a health plan?
Keep in mind how much you use medical services and which prescriptions or doctors you want included. Don’t just look at the monthly payments; look at your out-of-pocket costs, too.
4. How is financial help calculated?
Financial help is based on a sliding scale and is determined by household income and size.
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